Level Definitions

The Committee defined the levels for each of the subfactors. Problem-solving/Judgement is shown below. The remaining nine subfactors and levels were similarly defined, but due to space considerations, only a brief overview is provided on the next page.

Problem-Solving/Judgement

This subfactor measures the problem-solving/judgement required to do the job. It assesses the difficulty in identifying various available choices of action and in exercising judgement to select the most appropriate action. It also considers mental processes such as analysis, reasoning or evaluation.

Level 1
A measure at this lowest level means the subfactor's contribution to the overall job value is very small.

Problems faced on the job tend to be routine and standard. Solutions or required responses are set. Decisions are obvious with few alternatives, or the problem can almost always be referred to someone else. Little choice of independent action or judgement.

Level 2
A measure at this level means the subfactor contributes to the overall job value but not significantly.

Problems faced on the job tend to be somewhat standardized with infrequent new problem situations. Decisions are made from a number of known alternatives, or unusual problems are usually referred to someone else. Some choice of independent action or judgement.

Level 3
A measure at this level means the subfactor is a more significant and regular component of the job.

Problems faced on the job tend to be variable. Decisions are made by weighing alternative approaches within a framework of customary practice. Occasionally, unique problems are referred to someone else; sometimes refers recommendations for approval. Typically involves a choice of independent action or judgement.

Level 4
A measure at this level means a high degree of the subfactor is needed to perform the job.

Problems faced on the job are most often variable, non-standardized. Decisions involve interpreting and analyzing different factors, and guides and precedents are limited. Seldom are problems referred to someone else; frequently refers recommendations for approval. Frequent opportunity for independent action or judgement.

Level 5
A measure at this level means the highest requirement of the subfactor within the organization is needed to perform the job.

Problems faced on the job are complex and unique. Decisions involve interpretation of many different factors; often requires generating novel solutions from which decisions will be made. Ultimately responsible for resolving problems or refers recommendations for approval. Develops policy.